Delivery Information

LAST ORDER DATES FOR CHRISTMAS

FULL CHRISTMAS DELIVERY & RETURNS POLICY


Shipping options UK

- All Mainland UK & N.I orders over £40.00 - FREE (Royal Mail Tracked 48 - 2-4 working days) signature required.

- All Mainland UK & N.I orders under £40.00 - £3.95 (Royal Mail Tracked 48 - 2-4 working days) signature required.

- Jersey & Guernsey - £3.99 (Royal Mail Tracked 48 - 2-4 working days) signature required.
 
- Royal Mail Next Working Day - £5.95 (orders placed before 12pm Mon-Thurs) estimated 1 working day, delivered before 1pm - signature required.
 
 

Shipping options Europe

- Europe - DHL Express - £8.00 (2-4 working days) A signature will be required on delivery.

- FREE Signed delivery on orders over 70€

 

Shipping options USA

- USA - DHL Express - £10.00 (2-5 working days) A signature will be required on delivery.

- FREE Signed delivery on orders over $90

 

Shipping options to the rest of the World

- Rest of World - DHL Express - £12.00 (5-7 working days) A signature will be required on delivery.

 

CANADA & RUSSIA

PLEASE NOTE DUE TO SHIPPING RESTRICTIONS ALL RUSSIAN AND CANADIAN ORDERS WILL NOW BE DESPATCHED VIA ROYAL MAIL

- Canada & Russia - Royal Mail International Signed For - £14.00  (7-10 working days)

 All prices are per transaction regardless of the number of items ordered.

 

International shipping, taxes & customs charges
We can ship to virtually any address in the World - All International orders (excluding Canada and Russia) are shipped via DHL.
Any Customs or import duties will be charged once the parcel reaches it's destination country. Customs and Import charges (if any) must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and we're unable to predict what they may be. Customs policies vary from country to country, if you have any concerns at all please contact your local customs office. In the event that you wish to return your order, Sugarhill Boutique is unable to refund any import duty or local sales tax you may have incurred.

Despatch times and notifications
Our website team dispatches orders on working days only. Any orders placed at weekends/bank holidays, will be sent out during the next few working days. Sundays, Saturdays and all Bank Holidays are classed as non-working days. All times are estimates depending on the particular service used. These may vary depending on external factors and should be taken as approximate times only. Please note that delays may occur during high traffic periods on sugarhillboutique.com such as sales, Christmas and during large discount promotions.

As soon as your order has left our warehouse, you will receive an 'Order Dispatched' email to say that it is on its way and tracking information, if available. If you ordered with Next Day Delivery or International Delivery you will also receive confirmation of your Royal Mail/DHL Tracking Reference Number. Please note, parcels cannot be delivered to P.O Boxes or left in a nominated safe place as a signature is required upon delivery. In the event that there is no-one available to sign for the parcel, Royal Mail/DHL will leave a card notifying you as to where they have taken the parcel and how to rearrange delivery or collect from their depot.

Can we help? Reply to this email or call our friendly help desk on +44 (0) 1273 911814, 9am - 5.30pm Mon - Thurs, 9am - 4pm Fri.

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