FAQ's

How do I receive 10% off my first order?
Simply open an account with us or sign up to our newsletter and a 10% off discount code will appear in a pop up box on the screen.

This code needs to be entered and applied at the checkout prior to completing your purchase. 

Should you have any problems acquiring or using the code please contact our friendly helpdesk via hello@sugarhillboutique.com

Can I use more than one discount code or promotion on my order?
No, sorry! Our system only accepts one promotion or discount code per order.

I just placed an order, can I add another item to it?
Unfortunately not, you will need to place a separate order for any additional items.

How long will my item take to arrive?
Delivery times vary depending on which method of delivery you have opted for, but as a quick look guide please refer to the chart below:

UK - Special Delivery Next Day - Delivered by 1pm the next working day (if ordered before 12pm Monday - Thursday, not including Bank Holidays)

UK - Standard Delivery - 1st Class Tracked - Delivered within 2-3 working days

Europe - International Signed For - Delivered within 3-7 working days

USA & Rest of the world - International Signed For - Delivered within 7-10 working days

Checkout our full Delivery Info here

I have forgotten my password, help?!
Don't panic! You can request a new password here Should you encounter any further problems get in touch with our friendly help desk who'll be able to assist you.

Do you have a shop? Where is your shop?!
For the moment we're purely an online retailer, our Head Office, Warehouse & Studio is based in Brighton, UK.
However we do have a special Outlet Stores, selling old season and seconds at sale prices. You can find our first Sugarhill Boutique Outlet at 17 Sydney Street, Brighton, BN1 4EN - nestled in the North Laines - the second is in the wonderful Clarks Outlet Village. The outlet stores and all outlet store stock is not available online. You can find the lovely outlet store teams on their dedicated Facebook pages if you would like further details.

Can you help me find the correct size?
You can find a full size guide next to every product accessible via a handy click through button.
We offer our main collection in UK Sizes 8 - 16, you can also find a guide as to international sizing on our size chart.
Checkout our full sizing guide here

Can you explain the VAT ?
For orders placed within the EU, all prices shown on sugarhillboutique.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same.

How do I return an item for a refund or exchange?
You can find a full description of how to return items to us for refund or exchange in our comprehensive guide.
Checkout our full delivery and Returns policy here

Can I use a discount/promotional code with my giftcard?
No, sorry! Giftcards cannot be used in conjunction with any promotional code or discount code. However, giftcards can be used on sale items.

What will happen if my parcel gets lost?
The vast majority of orders are delivered without a problem but should yours not be received after 7 working days (UK) or 15 working days (International) We will raise a full investigation with our couriers to track the parcel and establish whether the item has been delivered, mis-delivered or lost. We will place a replacement on hold for you until we have confirmed the situation with our couriers. If we are able to confirm and item is lost we will despatch a replacement order (stock willing) or issue a refund in full. Please note all UK orders are sent via Royal Mail. All International orders are sent via DHL.

I am a blogger and would love to work with you...
We're always delighted to hear from bloggers with a project in mind, you can email us via hello@sugarhillboutique.com

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